24 hr. Emergency Services
Q: How long have you been in business?
A: We've been in the commercial and industrial heating and cooling service industry for more than 30 years.
Q: What is your service area?
A: We service the Metro Detroit area including: Macomb, Oakland, Wayne, Washtenaw, Livingston, and St. Clair counties.
Q: Do you service the residential market?
A: Our focus is to service the commercial and industrial markets.
Q: Do you offer "new customer" discounts?
A: Yes. Please call us at 586.978.2300 for the details regarding special offers and incentives or visit our specials page.
Q: Are there any cost benefits for high volume customers?
A: Yes. Special programs and packages are available for clientele that require a high volume of service. Please Contact Us for more information.
Q: What are your hours of operation?
A: Our hours of operation are from 8:00 a.m. to 4:30 p.m. with a live Fire and Ice Mechanical representative to dispatch calls 24 hours per day, 7 days per week, 365 days per year.
Q: What is the average lead time to customer sites?
A: Typically, we dispatch our qualified service technicians within a two or three hour timeframe. In the event of an emergency, a technician will be dispatched sooner due to the urgency of the request.
Q: Do you offer preventive maintenance?
A: Yes. We offer preventive maintenance and at very competitive rates with a signed agreement. For more information please contact our office at 586.978.2300
Q: Do your service technicians have experience with environmentally-friendly equipment?
A: Yes. Our service technicians are EPA Certified.
Q: Do you work on boiler equipment?
A: Yes. Our certified service technicians are proficient with repairing both commercial and industrial equipment.
Q: Do you work on industrial equipment?
A: Yes. We would love to talk to you about your equipment. Please call us at 586.978.2300