Q: How long have you been in business?
A: We've been in the commercial and industrial heating and cooling service industry for more than 25 years.
Q: What is your service area?
A: We service the Metro Detroit area including: Macomb, Oakland, Wayne, Washtenaw, Livingston, and St. Clair counties.
Q: Do you service the residential market?
A: Our focus is to service the commercial and industrial markets.
Q: Do you offer “new customer” discounts?
A: Yes. Please call us at 586.978.2300 for the details regarding special offers and incentives.
Q: Are there any cost benefits for high volume customers?
A: Yes. Special programs and packages are available for clientele that require a high volume of service. Please Contact Us for more information.
Q: What are your hours of operation?
A: Our hours of operation are from 8:00 a.m. to 4:30 p.m. with a live Fire and Ice Mechanical representative to dispatch calls 24 hours per day, 7 days per week, 365 days per year.
Q: What is the average lead time to customer sites?
A: Typically, we dispatch our qualified service technicians within a two to three hour timeframe. In the event of an emergency, a technician will be dispatched sooner due to the urgency of the request.
Q: Do you offer preventive maintenance?
A: Yes. We offer preventive maintenance and at very competitive rates with a signed agreement.
Q: Do your service technicians have experience with environmentally-friendly equipment?
A: Yes. Our service technicians are EPA Certified. For more information about the team at Fire and Ice Mechanical, please call us at 586.978.2300 or learn more about our environmentally friendly HVAC services.
Q: Do you work on boiler equipment?
A: Yes. Our certified service technicians are proficient with repairing both commercial and industrial equipment.
Q:Do you work on industrial equipment?
A: Yes. See our Maintenance and Repair page for more information on our boiler repair and maintenance services.